The Challenge
What the business faced
Support agents repeated the same order and return answers all day, leaving less time for complex issues.
The Solution
What we built
We built a knowledge-connected assistant that answers common questions and retrieves order status, with agents reviewing edge cases.
Project Details
- Industry
- eCommerce
- Category
- AI Automation
- Year
- 2025
- Services
- AI AutomationWeb DevelopmentCloud & DevOps
Key Features
- Knowledge-based answers
- Order status retrieval
- Agent review queue
- Clear escalation paths
Technology
LLM workflowsVector searchNode.jsPostgreSQL
Outcome
Common questions were handled without waiting in a queue, and agents could focus on the cases that needed human judgement.
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